FREQUENTLY ASKED QUESTIONS


PAYMENT PROCESSING

HOW MUCH DO YOUR SERVICES COST?

We’ve found that there isn’t really a “One-Size-Fits-All” strategy for every client because each client has its own growth goals and unique audience personas so cost varies. We offer weekly/monthly payment plans as well as special student and military discounts! A La Carte options can absolutely be discussed upon request. E-mail alyssa@socivastudios.com or fill out an inquiry form to discuss special A La Carte payment plans.

All invoices are sent via FreshBooks. Payment is acceptable via check or credit/debit through the FreshBooks invoice. 50% of the deposit is due at the beginning of a project, and 50% is due upon completion and before final files are delivered. Monthly service payments are due every 1st and 15th of the month. Monthly retainers every 1st. Additional payment plans are offered upon request. Student & Military discounts available!


TIMELINE?

All time estimates are dependent upon each individual project, number/complexity of revisions, client response timeliness, and our current booking schedule. A detailed schedule with estimated milestones will be given to each client upon project start. The timeline is crucial to your design and each step in the process is important. Rush timelines may be discussed upon request!


DO YOU OFFER WEBSITE DESIGN?

Yes! Please e-mail alyssa@socivastudios.com. to check on availability for website design services as we only work on a limited amount a year. Building platforms we use include Squarespace, GoDaddy, and Wordpress. 


DOMAIN NAMES & WEBSITE HOSTING:

Your domain name as well as hosting and email services must be purchased by you, the client. SOCIVA STUDIOS is not responsible for server downtime, software issues or any other compatibility issue that may arise after the launch of the site.  We recommend that you use Squarespace, GoDaddy, or Wordpress for your domain purchase and the hosted building platform will be automatically used to host your website.

CAN WE COLLABORATE ON A PROJECT OR CAN I FEATURE YOU ON MY BLOG OR WEBSITE? 

Absolutely! We'd be happy to speak with you about a feature or collab. Please contact alyssa@socivastudios.com.


ARE YOU AVAILABLE FOR SPEAKING ENGAGEMENTS & EVENTS?

Yes! Our lead DIVA loves educating those who are creative at heart and through teaching & designing, she finds her passion. Whether it be art direction, speaking, or another event please contact alyssa@socivastudios.com. for further details! 


HOW DO YOU MAKE LONG-DISTANCE CLIENT RELATIONSHIPS WORK?

How exciting it is to live in the digital age! With clients all over the map we make it easy through weekly Skype Meetings, Google Hangouts, consistent Slack communication, or whichever channel works best for you! 


DON'T SEE YOUR QUESTION?

Please fill out the form below and we'd be happy to provide you with an answer!

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